Wednesday, June 24, 2015

Innovation v. Kaizen

A journey of a thousand miles begins with a single step.
~ Lao Tzu
We all have a tendency to take big leaps hoping to get massive results right away. An example is the fact that most people who want to get back in shape hit the gym hard on day one. Then they go out for a run. When you speak again, they admit that they were sore for days and totally abandoned the exercise program.

Kaizen is another approach. It is about taking small, tiny, trivial steps in the direction of the goal. Where innovation is big, Kaizen is small. Innovation is the rabbit, Kaizen the turtle. Robert Maurer lays out the case nicely in his book One Small Step Can Change Your Life: The Kaizen Way

What small step can you take today to improve the quality of your life? What tiny thing can you do different to better serve your customers?

P.S. The audiobook version of this book, produced by Nightingale-Conent and available on is highly recommended (see below).