Leadership: The Missing Factor
Let’s say you work for a very large telecommunications company. It’s an old company. The culture is stale and stuck in its ways. They have to spend millions on advertising to stay afloat.
You are sitting around a conference table in the executive suite. The topic is what to do after being fined $100 million by the government for less-than-ethical business practices. What do you do? Go along with the recommendation to just pass the costs on to the customer? Or do you use the moment to make a shift in the way the business operates? Pass the buck? Or take responsibility for your actions (and learn from it)?
This is a live example. Although it appears the company has no desire to get better, that option is still available (theoretically). It’s a question of leadership. Let’s see what happens.